What is your return/exchange policy?
We will gladly accept returns or exchanges for online purchases within 30 days of delivery. We will not honor returns or exchanges after the 30-day time limit. Please return merchandise with original tags and packaging, unwashed and unused. Shipping and handling charges are non-refundable. Please refer to “How to return an item” and “How to exchange an item” for detailed instructions
How to return an item:
All returns must be authorized by The Poor Porker. Please send your return request to firstname.lastname@example.org with your order number and list of items you would like to return. Upon receipt of a confirmation email, pack the merchandise in the original package if possible and send pre-paid and insured to:
Attn: Returns or (Attn: Exchanges)
The Poor Porker
331 South Florida Ave
Lakeland, FL 33801
How to exchange an item:
Because of the limited nature of many of our products, if you are interested in making an exchange, we recommend sending an email to us at ThePoorPorker@gmail.com to request authorization of your exchange and confirmation that your desired size and item for exchange are in stock. Upon receipt of a confirmation email, please send your original merchandise, unwashed and unworn and with original packaging to us at the address above. Please include a detailed note of the size/item for which you’d like to exchange it. There will be a $10 charge for shipping and handling for all exchanges. Please include a check or approval of these charges with your item.
Take Note: The Poor Porker does not accept responsibility for reimbursement or compensation of lost packages without proof of delivery. When your return is received, we will credit the card used to make the original purchase. We will process your return immediately but the time it takes for the refund to post to your account may vary depending on your bank and/or credit card company. Most refunds post within 48hrs.
Questions, Comments, Concerns, or Feedback?
Always feel free to contact us if you have any questions, comments, or concerns. We appreciate any feedback you may have.